Due to manifold societal developments during the past decades, postmodernity is defined by individuality, flexibility, and pluralization. Therefore, constructing a stable identity is not an easy endeavor. The proposed empirical case study of a social institution in Liezen is focusing on the way the clients' postmodern identity problems are dealt with and tries to answer the question, which role emotions play in this process. This study's theoretical component shows selected theories in the areas of identity and emotion within the scope of sociology, while postmodernity and its influence is highlighted throughout. For the empirical investigation of this study, participatory observations, problem-oriented interviews, a research journal, as well as field notes were utilized. The expectation of this study was that taking advantage of counseling at a social institution does not necessarily have only a positive effect on the clients, as a possible attribution from outside could have stigmatization as a consequence and thus hinder the effective coping with identity problems. This qualitative empirical study shows that seeking out a social insitution has mostly positive effects, but can have negative effects on clients in certain areas. Furthermore, this study shows that interview partners utilize analogue techniques in order to battle stigma and cope with their identity problems. Emotions such as shame and anger are omnipresent in the lives of those clients and therefore have a strong influence on their actions, as well as on their choices of coping techniques.